Intel provide extra warranty plan for overclockers @ K- and X-CPUs

Basically, for a small premium price, you can RMA your CPU hassle-free.

The Performance Tuning Protection Plan being offered by Intel is a chance for you to experiment with the overclocking features of your processor without the worries of what will happen if you push the procesor too far. The Plan allows you a single processor replacement, hassle-free, from our customer support. This is in addtion to your standard 3 year warranty. In other words, if it fails under normal usage, we will replace it under the standard warranty; if it fails while running outside of Intel's specifications, we will replace it under the Performance Tuning Protection Plan.

So what we are saying is this: Go ahead and push it, we've got your back.

  • Intel Core i5-2500K ($20.00)
  • Intel Core i7-2600K ($25.00)
  • Intel Core i7-2700K ($25.00)
  • Intel Core i7-3930K ($35.00)
  • Intel Core i7-3960X ($35.00)

From the FAQ:

A2.) Intel has received feedback from customers who desire to implement overclocking on eligible processors, that because of the lack of any replacement coverage for the eligible processors, the risk of overclocking is too great. We understand this position, and while we cannot endorse overclocking, we want to provide a limited remedy if issues arise as a result of their decision to enable overclocking. The limited remedy consists of a replacement processor (i.e., replacing the processor damaged solely as a result of the overclocking).


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Belgium Massman says:

So:

- We can't endorse overclocking
- Here's an unlocked model, even your Grandma can do it now
- Still can't endorse overclocking
- Here's a protection plan to RMA your dead cpu
- Still can't endorse overclocking
- ...

:D

United Kingdom El Gappo says:

Awesome news :)

Poland ryba AICooling says:

So just now we need force Intel to create a new RMA system for ES cpus :D now then we can feel free in overclocking on high voltage!

Germany Masterchief79 says:

I wonder how many CPUs are sent back cause of damage due to OC. 25$ for a 26K... can't be that many :D

TaPaKaH says:

someone at Intel must have complained about how little profit they make by selling a $1k CPU ... like there is a way to tell the reason why the CPU has died

Christian Ney says:

Sam OCX said: like there is a way to tell the reason why the CPU has died


Blackbox ;)

:D

TaPaKaH says:

Christian Ney said: Blackbox ;)
even if Intel can technically tell what caused the CPU to die, by the time they get at the factory, I'd be already issued a new one by a shop/reseller/distributor, so this is an absolutely pointless scheme if you keep your mouth shut.

Belgium Massman says:

Sam OCX said: someone at Intel must have complained about how little profit they make by selling a $1k CPU ... like there is a way to tell the reason why the CPU has died


Profit on the $1K models will be just fine. Not sure about the profit on $300 models, though, especially with so many people returning chips after being tested.

TaPaKaH says:

Massman said: ...especially with so many people returning chips after being tested.
that's not a problem of Intel, but a problem of their resellers ... and, trust me, the resellers will sell returned CPUs anyway (as part of ready system or to some noob who'll use that at stock freq and never return it)

Eeky NoX says:

Sam OCX said: that's not a problem of Intel, but a problem of their resellers ... and, trust me, the resellers will sell returned CPUs anyway (as part of ready system or to some noob who'll use that at stock freq and never return it)

I just made one like that :D

No more vCore adjustment... can I RMA it, even if it runs fine @stock ?

United States sin0822 says:

did i tell you or what? :) it says you cannot cash in on it within 30 days of purchase to avoid people binning CPUs basically, that is what the Intel guy told me at CES. I think this is great tho.

United States Mikecdm says:

this is pointless. People RMA cpu's they've killed while benching right now. Why pay intel more money for something that you can already do.

United States l0ud_sil3nc3 says:

Mikecdm said: this is pointless. People RMA cpu's they've killed while benching right now. Why pay intel more money for something that you can already do.


agreed.

however I am sure Intel will still sell a boat load of these, just not to our demographic.

United States lesstutrey says:

i think just getting an ES is about all intel needs to do, if you're afraid to kill an ES chip, why have it? This is nice news, can blow up the chip once and by then you'll want a new CPU anyway so you get your 24/7 clocker in return.

Finland Mean Machine says:

ES chips are *all* owned by Intel, so why would they let you RMA their CPU for your benefit?

United States sin0822 says:

lesstutrey said: i think just getting an ES is about all intel needs to do, if you're afraid to kill an ES chip, why have it?


what do you mean?

Australia Dinos22 says:

this sounded attractive for binning.... but you cant RMA within a month...lol ok

Germany SoF says:

Mikecdm said: this is pointless. People RMA cpu's they've killed while benching right now. Why pay intel more money for something that you can already do.


Because you are a honest man and not a ******* letting others pay what you have broken (sadly there have been enough ppl. killing chips on purpose...)...

Are you going to the car dealer, driving the car as fast as you can, crash it against the next tree, go to the dealer: I need a new one?
Just because you felt it was too slow?

If this model becomes available in europe / germany I'll be in there...

TaPaKaH says:

Even if you buy this 'service' and be perfectly honest with Intel, they can still deny your RMA because you either used a 'third party motherboard' or (may be this is covered) ran memory above DDR3-1333.

Belgium Massman says:

Wow. You run memory above DDR3-1333?! You mad Sam!

Christian Ney says:

Sam OCX said: They can still deny your RMA because you either used a 'third party motherboard' or (may be this is covered) ran memory above DDR3-1333.


Also if you haven't used their stock crap cooler and preapplied thermal compound

Norway knopflerbruce says:

I'm pretty sure that memory speed goes under "Performance tuning". Duuuh... Replacing the cooler/thermal grease - maybe not:D It's only indirectly related to an increase of performance.

Germany SoF says:

Sam OCX said: Even if you buy this 'service' and be perfectly honest with Intel, they can still deny your RMA because you either used a 'third party motherboard' or (may be this is covered) ran memory above DDR3-1333.


Lucky me I am working for a distributor and could RMA 1x 2600K and 1x 2500K after a short talk with their RMA-support without any issues. They don't care about which mobo, which RAM, which speeds at all as long as you are honest and the CPU still looks ok.

When one of my chips went down (mostly IMC issues after quite some time of torturing) it looked brand new after some cleaning and showed I am handling them with care. Show respect for the CPUs, Intel will show respect for your RMA request :D

Christian Ney says:

As I was too young when I started OC/Hardware to have a ''bank card/credit card'', it's my gf who bought the hardware online with her card

Intel is driving me crazy cause the invoices are at the name and address of my gf so they don't let me RMA my CPUs.....




Belgium Massman says:

If you can, you should always RMA through a distributor. If you do it directly with Intel, you're in for a lot of paperwork (and trouble). Fyi, I read an interesting comment on another forum regarding this:

Intel will not do this on a "we lose money" basis. They will make sure they cover their costs. So we have just learned that the marginal cost of production is $20 or less! Nice margin on this CPU business, eh!? (TPU news thread: http://www.techpowerup.com/158957/Intel-Introduces-CPU-Replacement-Plan-Targeting-Overclockers.html?cp=2#comments)
Certainly a very interesting comment. I reckon/hope things aren't as simple as this, but even assuming the marginal costs is twice it's quite interesting how much 'overpaid' those CPUs are. - $40 for a 2500K => $230 new => ratio: 5.75 / 1 - $50 for a 2600K => $320 new => ratio: 6.4 / 1 - $50 for a 2700K => $350 new => ratio: 7 / 1 - $70 for a 3930K => $600 new => ratio: 8.57 / 1 - $70 for a 3960X => $1000 new => ratio: 14.29 / 1 I wonder how RMA policies would be if there was actually competition in this market. Not just two (well, ehr, one) players but a dozen companies offering products.

Germany SoF says:

CPUs prices consist of a lot single factors and this doesn't fit in one of your (or my or anyone's) posts...not even close... this is craptage...

Norway knopflerbruce says:

There's no difference in production cost between like 3930k and 3960x - the wafers are the same. They probably earn a LOT of bucks on the highend chips, and less on mid-range, and close to nothing on low-end products.

TaPaKaH says:

SoF said: Lucky me I am working for a distributor and could RMA 1x 2600K and 1x 2500K after a short talk with their RMA-support without any issues. They don't care about which mobo, which RAM, which speeds at all as long as you are honest and the CPU still looks ok.
RMA via distributor is a whole different thing than RMA direct through Intel, especially if you know the people in charge.

I can RMA anything, without any papers, as long as it's less than 3 yrs old.

Finland Mean Machine says:

I bet they don't cost anything to develop either. :D

Germany SoF says:

Sam OCX said: I can RMA anything, without any papers, as long as it's less than 3 yrs old.


Haha Christian will now spam your PM box everyday :D

Mean Machine said: I bet they don't cost anything to develop either. :D


we do all the work

Belgium Massman says:

SoF said: CPUs prices consist of a lot single factors and this doesn't fit in one of your (or my or anyone's) posts...not even close...

this is craptage...


Okay ... ?

I just can't believe that Intel's making a loss charging $35 replacing a dead chip with a new one.

Just trying to make sense of this new policy. So far, I don't know what to make of it.

TaPaKaH says:

SoF said: Haha Christian will now spam your PM box everyday :D
I am comfortable with that, can help anyone as long as they pay for return shipping.

Belgium Massman says:

News: "Intel just opened a new RMA center in Latvia" :D

Norway knopflerbruce says:

Most people don't kill their chips anyway. This way they get a few bucks more when OCers buy their chips, and roughly the same number of RMAs => win.

Germany SoF says:

Massman said: Okay ... ?

I just can't believe that Intel's making a loss charging $35 replacing a dead chip with a new one.

Just trying to make sense of this new policy. So far, I don't know what to make of it.


For me these 20 or 35$ are ONLY covering shipping costs for sending CPUs back / trashing them and sending out new ones. That's were Intel currently pays on top. They just don't want to pay on top but have far enough chips to replace the tiny little overclockers RMA amount (almost) without remarking it in their stock...that's my theory ;)

Belgium Massman says:

SoF said: For me these 20 or 35$ are ONLY covering shipping costs for sending CPUs back / trashing them and sending out new ones. That's were Intel currently pays on top. They just don't want to pay on top but have far enough chips to replace the tiny little overclockers RMA amount (almost) without remarking it in their stock...that's my theory ;)


Yeah.

Also, I figure they just want more people to buy a (more expensive) K/X version and give this protection plan as incentive to do so. Or for some reason push the overclocking skus more.

I figure:

- they lose on the protection plan if someone uses it
- have faith in their product (imho, justified!) so figure for 99% this protection plan will never be used
- have more people buy a more expensive product (eg: 2600K instead of 2600), thus generate more profit

If this protection plan makes people overclock more ... all is good, right! :D

Germany SoF says:

Massman said: If this protection plan makes people overclock more ... all is good, right! :D


And if this protection plan is in preparation of 22nm CPUs able to scale with 2V - I would be even more happy :nana: :D

United States sin0822 says:

Sam OCX said: Even if you buy this 'service' and be perfectly honest with Intel, they can still deny your RMA because you either used a 'third party motherboard' or (may be this is covered) ran memory above DDR3-1333.


I asked the Intel guy who said NO questions asked, EXCEPT physical damage to the chip which is not electrical. if you burn off some pads it is covered, if you lap the CPU it is not. if you burn off an MLCC it is covered but if you drill a hole for a temp sensor it isn't.

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